Processing Times

 

All items are dispatched within 2-3 working days with the exception of Made To Order items (such as lampshades and cushions) and Large Items/Furniture

 

 

Methods of Shipping

 

Our preferred method of shipping is Evri Tracked (standard service) which usually takes between 2-3 working days. Occasionally we may use our discretion and send with an alternative shipping provider (if/when we feel appropriate). For Large Items/Furniture we will use one of several trusted specialist courier companies or make the delivery ourselves. A signature will be required from the customer upon delivery to confirm the goods have reached you in satisfactory condition.

 

 

Delivery Zones

 

We offer our standard rates of shipping to Mainland UK customers only. If we receive an order from the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands or Northern Ireland; we will contact you prior to dispatch with a revised shipping fee and at this point you can decide whether to proceed with or cancel the order. Unfortunately we do not offer overseas shipping at this moment as the process has become overcomplicated and costly since the UK left the EU

 

 

Collect In Person

 

Colourful Past is located in the lovely market town of Pontefract, West Yorkshire. If you prefer to collect your order in person then please get in touch via the Contact Form or at checkout and we will happily arrange this for you. Your item will usually be ready to collect within 2-3 working days (with the exception of Made To Order items, which take a little longer to process)

 

 

Shipping Costs 

 

The costs for shipping small/medium items are calculated by combining the dimensions and weight of the package and start at £3.95. The P&P costs for each item are displayed on the listings

 

If purchasing multiple items you will be charged the total shipping costs for each item at the checkout. If we are able to safely combine your order into one package (not always possible with delicate items) you will then be refunded any P&P overpayments after dispatch.

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Large Items/Furniture

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TBC​​

 

 

Packing

 

Wherever possible we will reuse packaging we have acquired through our business, however, we often have to supplement this with new packaging materials too. We suggest that this system of recycling packaging is also kept going by our customers, either by reusing yourself or passing onto others that can make use of it (charity shops are always in need of bubble wrap!)

 

All small/medium sized items will be protected using bubble wrap (or a similar alternative) then placed inside a sturdy box with void fill added. Delicate items such as glass and ceramics will be ‘double boxed’ with void fill between each container, ensuring the item will have the very best chance of reaching you safely.

 

The edges, legs and corners of Large Items/Furniture will be protected with cardboard, then the whole item wrapped in a combination of bubble wrap and corrugated cardboard. If required, transit blankets will also be used for wrapping furniture (alongside any additional blankets used by the assigned courier company)

 

Though we do our utmost to ensure that orders reach their destination safely, there may be rare occasions when an item is sadly broken or lost in transit. If this does occur then it must be reported using our Contact Form. Photos of the item and it’s original packaging will be needed for us to make a claim for mishandled goods. If the packaging looks damaged (torn or badly dented) prior to opening, then take a photo of this too, along with the contents when unwrapped (if needed)

 

**All fragile packages will be marked as so but please use extra caution and due diligence when unwrapping, especially if you believe the contents may be broken or damaged.

 

**Keep all packaging material out of the reach of young children as some may present a risk of choking or suffocation

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